IT Systems / Support Analyst

We are on the lookout for a talented IT Systems and Support Analyst to provide administration and front line support to our user base, maintaining hardware, systems software and applications for our client machines and provide support for servers, network infrastructure and telecoms.

If you have a passion for IT with excellent communication, analytical and organisational skills, coupled with appropriate experience, then we want to hear from you.

Accountabilities

  • Assist in maintaining and supporting every aspect of the IT infrastructure for its day to day operation
  • Actively participate in IT based projects covering hardware, software and business applications
  • Maintain accurate and complete procedural records, reports, asset details and change control
  • Maintain records and relationships with suppliers and support agencies
  • Complete routine maintenance tasks to ensure continued functionality and reliability of IT Infrastructure
  • Client machine hardware & software installation and configuration
  • Support server and network administration
  • Regular software maintenance including licensing and updates
  • Work as part of a team to complete projects as part of IT strategy
  • Provide IT training to new and existing employees

Key skills and competencies required to undertake the role

Skills Required:

  • Ability to work as part of a team
  • Problem analysis and resolution
  • Good administrative skills
  • Good oral and written communications
  • Ability to learn from technical issues and apply experiences to problem resolution
  • Deliver user training for software

Competencies Required:

  • Accurately plan, complete and document detailed technical work and demonstrate solid quality work ethos
  • Self motivated with a structured approach to work
  • Identify and analyse problems by interpreting data available

Knowledge and expertise required to undertake the role – Essential

  • Maintenance & administration of Microsoft operating systems
  • User support for Microsoft Office Applications

Experience and qualifications – Essential

  • Experience of working as part of a small team supporting IT for a professional organisation
  • ‘A’ levels + 7 years relevant experience; OR Appropriate degree + 5 years relevant experience

To apply, please send your CV to hr@abacustrustgroup.com along with a copy of our Job Application Form, duly filled as required.

Download Job Application Form